BENNY AGUS SETIONO; PUTRA, R. N. P. The Influence of Service Quality (Reliability, Responsiveness, Tangibles, Empathy and Assurance) on Student Satisfaction Port Management and Maritime Logistics Study Program Vocational Faculty of Shipping Hang Tuah University. JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN, [S. l.], v. 15, n. 2, p. 327–339, 2025. DOI: 10.30649/japk.v15i2.152. Disponível em: https://pdp-journal.hangtuah.ac.id/index.php/jurnal/article/view/152. Acesso em: 20 dec. 2025.