NARTI, N.; SETIONO, B. A.; HARDJONO, H. The Effect of Service Quality on KMP Tongkol Passenger Satisfaction at Ujung-Kamal Port PT. ASDP Indonesia Ferry (Persero) Surabaya Branch. JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN, [S. l.], v. 10, n. 2, p. 151–158, 2020. DOI: 10.30649/japk.v10i2.17. Disponível em: https://pdp-journal.hangtuah.ac.id/index.php/jurnal/article/view/17. Acesso em: 20 dec. 2025.