SUSTIYATIK, E. The Effect of Service Quality and Promotion on Customer Satisfaction. JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN, [S. l.], v. 10, n. 2, p. 175–184, 2020. DOI: 10.30649/japk.v10i2.19. Disponível em: https://pdp-journal.hangtuah.ac.id/index.php/jurnal/article/view/19. Acesso em: 20 dec. 2025.