APRILIA, N. N.; KADIR, A.; ASRUNI, A.; MULER, A. The Influence of Service Quality and Employee Competence on Customer Satisfaction with Customer Trust as a Mediating Variable at PT Bank Perekonomian Rakyat Tapin Sejahtera Perseroda in Tapin Regency, South Kalimantan Province. JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN, [S. l.], v. 16, n. 2, p. 360–375, 2026. DOI: 10.30649/japk.v16i2.212. Disponível em: https://pdp-journal.hangtuah.ac.id/index.php/jurnal/article/view/212. Acesso em: 9 mar. 2026.