BALIDO, A. Z. S.; AGUS SETIONO, B. Analysis of Ship Ticket Sale Service Procedures for Passenger Satisfaction at PT. Pelayaran Nasional Indonesia (PELNI) Surabaya Branch. JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN, [S. l.], v. 13, n. 2, p. 76–88, 2023. DOI: 10.30649/japk.v13i2.92. Disponível em: https://pdp-journal.hangtuah.ac.id/index.php/jurnal/article/view/92. Acesso em: 20 dec. 2025.