KRISTANTO, A. H.; HIDAYAT, S. The Effect of Service Quality on Service User Satisfaction PT. ASDP Indonesia Ferry (Persero) at Kamal Port – Madura. JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN, [S. l.], v. 14, n. 1, p. 17–28, 2023. DOI: 10.30649/japk.v14i1.99. Disponível em: https://pdp-journal.hangtuah.ac.id/index.php/jurnal/article/view/99. Acesso em: 20 dec. 2025.