N. N. Aprilia, A. Kadir, A. Asruni, and A. Muler, “The Influence of Service Quality and Employee Competence on Customer Satisfaction with Customer Trust as a Mediating Variable at PT Bank Perekonomian Rakyat Tapin Sejahtera Perseroda in Tapin Regency, South Kalimantan Province”, JAPK, vol. 16, no. 2, pp. 360–375, Mar. 2026.