Sustiyatik, Enni, and Tontowi Jauhari. “The Influence of Service Quality on Customer Loyalty With Satisfaction As a Mediating Variable”. JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN 15, no. 2 (May 26, 2025): 340–348. Accessed December 20, 2025. https://pdp-journal.hangtuah.ac.id/index.php/jurnal/article/view/153.