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Benny Agus Setiono, Putra RNP. The Influence of Service Quality (Reliability, Responsiveness, Tangibles, Empathy and Assurance) on Student Satisfaction Port Management and Maritime Logistics Study Program Vocational Faculty of Shipping Hang Tuah University. JAPK [Internet]. 2025 May 26 [cited 2026 Feb. 23];15(2):327-39. Available from: https://pdp-journal.hangtuah.ac.id/index.php/jurnal/article/view/152