JURNAL APLIKASI PELAYARAN DAN KEPELABUHANAN

Process of Moving Import Container Stockpiling Locations at the Depot PT. Karana Panorama Logistik Surabaya

Eka Yudha Ardyka Putra — 2023-03-01

PT. Karana Panorama Logistics Surabaya is a company engaged in providing land for the stacking of both empty and full containers. In the activities that exist in PT. Karana Panorama Logistics Surabaya, one of which is to reduce the high number of dwelling time at the port by providing a place to move the location of the imported container stockpiling. The purpose of this research is to find out how the process of moving the landfill site occurs and also what are the criteria for providing a landfill location. In this study, researchers used qualitative research methods to determine the strengths, weaknesses, opportunities and threats for the company. From the problems found, the researchers found the cause of the transfer of the location of the hoarding and how the process was carried out before the transfer of goods occurred from TPS Line I to TPS Line II. The results of the study can be concluded that the implementation of the long stay of goods in the port area is intended to reduce dwelling time and create activities for relocating this stockpiling location.

Analysis of Ship Ticket Sale Service Procedures for Passenger Satisfaction at PT. Pelayaran Nasional Indonesia (PELNI) Surabaya Branch

Adilah Zulfa S. Balido — 2023-03-01

Shipping is part of the means of sea transportation as mandated Law No. 17 of 2008 concerning shipping has become a very strategic matter for national insight and has become a vital tool that supports the goals of national unity and integrity. PT. PELNI is a company engaged in sea transportation services, namely passenger ships. The importance of "service" to passenger satisfaction is very influential, Passenger Service can be defined as all forms of customer service and in the form of goods, which in principle are the responsibility and carried out by government agencies at the center and in the regions. This research was carried out with the aim of knowing the performance of services and knowing the level of satisfaction of service users to PT. PELNI Surabaya Branch. This research design used was descriptive qualitative. The results of this study are as follows. First, from the aspect of service quality, the attitude of PT. PELNI Surabaya Branch employees towards passengers and in general the service performance has not been satisfactory, but still requires some improvements in order to provide maximum service to all service users. The second is based on passenger responses to the facilities provided, there is still a lack of ticket sales and passengers are often disappointed with the payment method set at PT. PELNI. This means that most passengers want improvements in these two indicators and must be a priority in improving their services by PT. PELNI in the future in providing services.

The Effect of Reward and Punishment on Employee Motivation in Completing Company Targets - Study at PT. Amaan Indonesia Sejahtera, Tulungagung City

Enni Sustiyatik — 2023-03-01

This study aims to determine how much influence reward has on employee motivation, how much influence punishment has on employee motivation in completing targets given by the company where the employee works. This study uses descriptive quantitative and inferential types with data collection techniques, namely distributing questionnaires to 90 respondents, which is the population of the research object, namely all employees of PT Amaan Indonesia Sejahtera, Tulungagung City Branch Office and using the census method. The results of this study indicate that: (1) reward has a positive and significant effect on employee motivation (2) punishment has a positive and significant effect on employee motivation (3) the results of the F test state that the variables of reward and punishment simultaneously affect employee motivation. And the value of the coefficient of determination (R²) is 57.2%. This research recommends that PT. Amaan Indonesia Sejahtera Tulungagung city branch office maintains the quality of employee performance so that it can produce competitive employees.

Sentiment Analysis of DLU Ferry Application Reviews on the Google Play Store Using Bidirectional Encoder Representations from Transformers

Ekka Pujo Ariesanto Akhmad — 2023-03-01

DLU Ferry is an application issued by PT. Dharma Lautan Utama to make it easier for customers to order tickets. The DLU Ferry application still has weaknesses, therefore it needs improvement to improve the quality of this application. To find out the weaknesses of this application can be obtained from reviews written by consumers on the Google Play Store. This research contains analysis of consumer review data on the DLU Ferry application. This study uses data from 1575 reviews consisting of positive, neutral and negative sentiments. This research will measure the performance of the Bidirectional Encoder Representations from Transformers (BERT) method in classifying sentiments using the IndoBERT-base Pretrained model with fine-tuning techniques. The test results in this study obtained an accuracy of 86% with the selection of hyperparameters, namely batch size 32, learning rate 3e-6, and epoch 5.

The Effect of Product, Service Quality and Price on Customer Satisfaction at PT. Rajawali Nusindo in Banjarmasin

Abdul Kadir — 2023-03-01

This study aims to examine the effect of product, service quality and price on customer satisfaction at PT. Rajawali Nusindo in Banjarmasin. The research approach used is a quantitative approach. This type of research is causal associative, namely research that explains the influence of product variables, service quality and price on customer satisfaction at PT. Rajawali Nusindo in Banjarmasin. The population in this study was 2903 who were customers of PT. Rajawali Nusindo Banjarmasin. The sampling technique used is non-probability sampling using the accidental sampling method. The total sample is 97 people calculated using the Slovin formula. Data were analyzed using Instrument Test, Classical Assumption Test, and Multiple Linear Regression. The results of this study indicate that the variable product, service quality and price simultaneously have a significant effect on customer satisfaction at PT. Rajawali Nusindo Banjarmasin. The product variable has no partial significant effect on customer satisfaction, the service quality variable has a partial significant effect on customer satisfaction and the price variable has a partial significant effect on customer satisfaction. The price variable is a variable that has a dominant influence on customer satisfaction at PT. Rajawali Nusindo Banjarmasin.

Effect of Workload and Work Stress on Employee Performance at PT. Panasea Banjarmasin

Abdul Kadir — 2023-03-01

This study aims to examine the effect of workload and work stress on employee performance at PT. Panasea Banjarmasin. The research approach used is a quantitative approach. This type of research is causal associative in nature, namely research that explains the influence between workload and work stress variables on employee performance variables at PT. Panasea Banjarmasin. The population in this study are employees of PT. Panasea Banjarmasin, totaling 37 people. The sampling technique used in this study was non-probability sampling using the saturated sampling method where all members of the population, totaling 37 employees, became members of the sample. Data were analyzed using Instrument Test, Classical Assumption Test, and Multiple Linear Regression. The results of this study indicate that workload and work stress have a significant simultaneous effect on employee performance at PT. Panasea Banjarmasin. Workload and work stress have a partially significant effect on employee performance at PT. Panasea Banjarmasin. Work stress is a variable that has a dominant influence on employee performance at PT. Panasea Banjarmasin.