Evaluation of the Effectiveness of Ship Guiding Services at Tanjung Perak Port Surabaya
DOI:
https://doi.org/10.30649/japk.v15i1.122Keywords:
effectiveness, vessel piloting service, evaluationAbstract
The efficiency and effectiveness of vessel piloting services at ports play a crucial role in ensuring smooth maritime operations and enhancing maritime safety. This study aims to evaluate the effectiveness of vessel piloting services at Tanjung Perak Port, Surabaya, Indonesia. The evaluation encompasses various aspects of piloting services, including navigational guidance, maneuver assistance, and response to emergency situations. By employing qualitative methodologies, data will be collected from stakeholders, including port authorities, vessel operators, and piloting personnel. Key performance indicators such as response time, safety record, and customer satisfaction will be analyzed to assess the current state of piloting services. Additionally, potential areas for improvement will be identified to enhance the efficiency and effectiveness of vessel piloting services at Tanjung Perak Port. The findings of this study are expected to provide valuable insights for port authorities and stakeholders to optimize piloting services and ensure safe and efficient maritime operations at Tanjung Perak Port, Surabaya.
References
Alwi, S., Thaha, M., & Syamsuddin, S. (2017). Analisis Kepuasan Pelanggan Terhadap Pelayanan PT Pelindo III (Persero) Cabang Tanjung Perak Surabaya. Jurnal Administrasi Bisnis (JAB), 46(1), 33-40.
Djatmiko, T. W., & Dewi, R. K. (2019). Analisis Faktor-Faktor yang Mempengaruhi Kepuasan Pelanggan di PT Pelindo III (Persero) Cabang Tanjung Perak Surabaya. Jurnal Manajemen Pelayanan Publik, 3(2), 112-126
Patton, Michael Quinn. (2015). Qualitative Research and Evaluation Methods Intergrating Theory and Practice, Fourth Edition. Thaousand Oaks SAGE Publications Inc.
Ali, Arya Kombang. (2019). Penggunaan Port Management System (PMS) dalam Proses Perencanaan Waktu Bongkar Muat Kapal untuk Efektivitas dan Efisiensi Kerja pada PT. Varia Usaha Bahari Gresik. Skripsi. Semarang: Politeknik Ilmu Pelayaran.
Syam, Shofiana. (2020). Pengaruh Efektivitas dan Efisiensi Kerja Terhadap Kinerja Pegawai pada Kantor Kecamatan Banggae Timur. Jurnal Ilmu Manajemen, Vol.4
Kotler, Phillip dan Kevin Lane Keller. (2016). Manajemen Pemasaran edisi 12 Jilid 1 & 2. Jakarta: PT. Indeks.
Kasmir. (2017). Customer Service Excellent: Teori dan Praktik. PT Raja Grafindo Persada: Jakarta.
Nroman, Pan S., (2002), Civil Service Reform in Japan and Korea: Toward Competitiveness and C o m p e t e n c y , d a l a m Int e rnational Re v i ew of Administrative Sciences, Vol. 68, No. 3, hal. 389-403
Perhubungan, K. (2015). PM 57 Tahun 2015 tentang Pemanduan Dan Penundaan 57 Kapal
Edy Hidayat, (2009). Perencanaan, Perancangan dan Pembangunan Pelabuhan. Referensi Kepelabuhanan Seri 03 Edisi II. Jakarta: PT. Pelabuhan Indonesia I, II, III, IV
SISPRO No. SK-SYB.Tpr 17 tahun 2023 Pasal 19 pada BAB VIII tentang pelayanan jasa pemanduan dan penundaan kapal
Peraturan Menteri Perhubungan Nomor 53 Tahun 2011 tentang Pemanduan. Jakarta
Peraturan Menteri Perhubungan Nomor 24 Tahun 2002 tentang Penyelenggaraan Pemanduan. Jakarta
Herwantono. (2021). Analisa Manajemen Pengawakan Kapal Tunda PT. Pelindo Marine Service. Jurnal Investasi, 7(2), 30–41
Kotler, Philip dan Keller. (2007). Manajemen Pemasaran, Jilid I, Edisi Kedua belas, PT. Indeks, Jakarta
Zikmund, William. (2010). Business Research Method.8th Ed.Canada:Cengange Learning
Zeithaml, V.A., M.J. Bitner, D.D. Gremler. (2013). Services Marketing: Integrating Customer Focus Across the Firm 6thed. Mc.Graw-Hill. Boston
Apriyani, D.A. & Sunarti. (2017). Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen (Survei pada Konsumen The Little A Coffee Shop Sidoarjo). EJurnal Administrasi Bisnis (JAB), 51(2), 1-7.
Lubis, Alfi Syahri dan Andayani, Nur Rahmah, (2017), “Pengaruh Kualitas Pelayanan (Service Quality) Terhadap Kepuasan Pelanggan PT. Sucofindo Batam”, Journal of Business Administration, Vol. 1, No. 2, Hal: 86-97.
Efendi, Januar, Panjaitan, (2016). “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Pada JNE Cabang Bandung”.Jurnal Manajemen Fakultas Komunikasi dan Bisnis Universitas Telkom, Volume 11, No. 2.
Kementerian Perhubungan Direktorat Jenderal Perhubungan laut. (2011). Keputusan Direktur Jenderal Perhubungan Laut tentang Standar Kinerja pelayanan Operasional Pelabuhan. 8, 21
Sudaryono, (2015). “Pengantar Bisnis, Teori dan Contoh Kasus.” Penerbit Andi Yogyakarta.
Fadli, Rijal Muhammad. (2021). Memahami Desain Metode Penelitian Kualitatif. Jurnal Humanika, Kajian Ilmiah Mata Kuliah Umum, Vol 21 Nomor 1.
Rijali, Ahmad. (2018). Analisis Data Kualitatif. Jurnal Alhadharah, Vol 17.
Perdana. Karunia Putra. (2022). Kualitas Pelayanan Jasa Perizinan Dokumen Impor Terhadap Kepuasan Pengguna Jasa PT. Lintas Niaga Jaya Logistics Surabaya. Tugas Akhir. Surabaya. Universitas Hang Tuah Surabaya.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Husnul Amir, Sudirman Sudirman, Toto Dwijaya Saputra
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
